Passenger Facilities
Baggage Hall
Returning passengers' luggage is unloaded from the ship, ready for collection in the Baggage Hall. Once you have identified your luggage, you will be directed to the exit via the Customs Hall to join your coach, taxi or private car.
Accommodation
For nearby hotels and overnight accommodation, please see Thurrock Tourist Board for further details: www.visitessex.com
Kiosk
The refreshment kiosk in the lounge sells hot and cold drinks and snacks.
Disabled Facilities
The London Cruise Terminal is a single storey building occupying a level site and is suitable for disabled passengers, including wheelchair users.
Passenger Lounge
Passengers wait to board in the passenger lounge.
No Smoking Policy
In accordance with the Health Act 2006, London Cruise Terminal is a non-smoking environment. Smoking is not permitted in the building and, for security reasons, passengers are unable to leave the Lounge once they have checked in.
Customer Complaint Policy
The customer complaint policy and form are attached below. If you have a complaint, please print and send the form to:
Lynda Viccars
Cruise Terminal and Community Liaison Manager
London Cruise Terminal
Leslie Ford House
Tilbury Freeport
Essex RM18 7EH
Customer Complaint Policy Customer Complaint Form
